What are the hours of operation for Animal Control? There is animal control coverage from 9:00 am to 7:00 pm Monday to Friday with someone on call after hours and on weekends. Should an emergency occur after hours please call the Animal Control / Bylaw Enforcement line at 204-239-8326. Someone will assess the situation and determine if the Animal Control Officer will be dispatched.
Where can I get a dog/cat license?
Dog/cat licenses can be applied for at City Hall, 97 Saskatchewan Avenue E or online at Pet License Application. A record of current vaccination from your vet will be required in order to obtain one.
Do I have to buy a dog/cat license?
Yes. As per the City of Portage la Prairie Animal Control By-Law, any dog older than six months that is being kept within City limits must have a City-issued licence. Licencing fees are outlined in the Fees & Charges schedule at http://www.city-plap.com/cityplap/city-hall/by-laws/. Pet licenses may be obtained at City Hall or you can complete the Pet License Application online.
Who should I contact if I lose my pet? You should phone the Portage la Prairie Animal Control Officer (ACO) at 204-239-8326 and let them know what your pet looks like. Pets should be licensed, and if possible tattooed for easy identification. Make sure your pet is wearing its license at all time. Pictures of animals in the pound are posted on the City of Portage la Prairie Animal Control website at www.city-plap.com/animalcontrol after capture. Click the “canine” or “feline” tab to view pictures of impounded animals.
What should I do if I found or lost a pet? Call City of Portage la Prairie Animal Control Office at 204-239-8326. Also, the City’s Virtual City Hall pet owner search by pet tag is available 24/7, please click hereto access the site
Who do I talk to about a neighbor who lets their pet do its business on my yard, gets into garbage, runs at large or a dog that barks constantly?
First step, speak with your neighbor. Respectfully, let them know how you feel and see if you can resolve the issue between yourselves. If the problem persists, report their name, description of dog, and, if possible, their home address to the Animal Control Officer at 204-239-8326.
My pet has been impounded. How do I get it back?
If your pet is impounded, please apply to the Animal Control Officer to reclaim your pet. When applying, pet owners must provide proof of ownership and pay all outstanding penalties, fines or fees under the City’s Animal Control By-Law that apply to their animal or for breach of this By-Law. City of Portage la Prairie’s Animal Control Officer can be reached at 204-239-8326.
Can I stop by the pound to see if my pet is there?No. The pound is located on a private residence outside of City limits and is not staffed to accept walk-ins. The on-site pound keeper is contracted to provide animal care and does not handle the release or identification of animals. Only the Animal Control Officer is authorized to release or identify animals from the pound. You can contact the Animal Control Officer at 204-239-8326 to make arrangements to pick your pet up or have your pet returned to you. Pictures of animals in the pound are posted on the City of Portage la Prairie Animal Control website at www.city-plap.com/animalcontrol after capture. Click the “canine” or “feline” tab to view pictures of impounded animals.
How long are animals held at the pound? What happens next? Animals are held for a three day impoundment period pursuant to the City By-law. Following the impoundment period, animals will be offered to the Portage Animal Welfare Society (PAWS) for adoption. Any healthy animals not taken by PAWS will be offered to other animal shelters in the region for adoption. Animals may also be offered for adoption directly from the City’s Animal Retention Facility.
How many pets am I allowed to own if I live in the City of Portage la Prairie?
The City of Portage la Prairie Animal Control By-Law allows for no more than four dogs, or four cats, or a combination of both, over the age of six months, regardless of the number of people who may be inhabiting the premises.
Skunk Control – I have a skunk in my yard, who do I call?
Call Skunk Control at 204-239-8340.
There are mice/rats in the yard, possibly coming from neighbouring yard, who do I contact?
This is a Public Health issue. Contact the Public Health Inspector at 25 Tupper St N, or call 204-239-3187.
When can I submit my resume / job application?
The City accepts resumes/applications only when there is an advertised job opening.
What type of employment is available with the City?
The City has four major departments: Administration, Finance, Operations (includes Engineering, Parks, Public Works, Water Treatment and Waste Water Treatment), Public Safety (Fire).
How many bags of garbage can I put out for curb side pick up?
There is a two bag/can limit on the amount of solid waste that will be picked up from the curb each collection day. Anything over that amount must have a Solid Waste Collection Tag affixed
Where can I buy Solid Waste Collection Tags?
These tags can be purchased from all corner stores (except 7-11), all grocery stores, MCC, City Hall and the Operations Department.
Can I bring my recycling to the Landfill?
No. The City has curbside pickup for recycling. Please check pickup schedule to see when your pickup is scheduled. If you miss the pickup you can take your recycling to the Portage & District Recycling Depot at 700 Phillips Street. For more information you can call Portage & District Recycling at 204-856-5520.
Can I bring my yard waste to the Landfill?
No. The City of Portage la Prairie has a free compost site located adjacent to the Operations Department. We accept grass clippings, garden waste and leaves at the compost site. Branches are not accepted in the compost pile as it takes too long to break down.
Can I bring my used oil or antifreeze to the Landfill?
No. Portage & District Recycling accepts used oil. Antifreeze is also accepted. For more information, please call Portage & District Recycling at 204-856-5520 or visit their website at www.recycleallyoucan.ca
I don’t live in the City of Portage la Prairie. Can I still bring my garbage there?
The Portage la Prairie Landfill facility accepts garbage from the Rural Municipality of Portage la Prairie as well as the City of Portage la Prairie.
If I have a question about abandoned vehicles or RVs/trucks/trailers parked on my street, who should I contact?
Please contact By-law Enforcement at 204-239-8326.
How do I pay a parking ticket?
You may pay your ticket in person at City Hall located at 97 Saskatchewan Ave. E.; City Hall also has a drop box at the East front doors or through direct payment & e-payment options with Telepay or by credit card through Paymentus.
I received a parking ticket but I am not sure what I did wrong. How can I find out?
Please contact By-law Enforcement at 204-239-8326.
Who issues parking tickets?
The City’s Parking Meter Attendant, Designated Employee, and the RCMP are the only authorities who can issue parking tickets in the City of Portage la Prairie.
If I feel that I have received a parking ticket in error, what do I do?
Please contact By-law Enforcement at 204-239-8326.
If I disagree with a parking ticket, what can I do about it?
A person who wishes to dispute a parking violation can do so by contacting the City of Portage la Prairie. The City appointed Screening Officer will review the case and determine if the penalty should be upheld, cancelled or in some cases varied. To have your ticked reviewed by the screening officer please fill out the Request for Review form and drop it off to City Hall or email email@example.com. More information can be found here http://www.city-plap.com/cityplap/disputeaparkingticket/.
If I disagree with a City Traffic or Parking by-law that is enforced by a parking ticket, what should I do?
Please submit to City Council, in writing, a request to change the By–law. The needs of the City change from year to year and policy direction occurs at Council level.
Are these actual tickets, like you get from the Police?
Yes. The Parking Meter Attendant, and Designated Employee have the same authority as the RCMP in issuing offence notices (tickets) and summons pertaining to parking violations.
Where are the City of Portage la Prairie designated Truck Routes?
Please see Section 59 of the City of Portage la Prairie Traffic By-Law. The Truck Route Map is located in Schedule C of the Traffic By-Law.
Where do I apply for a business licence?
At City Hall, located at 97 Saskatchewan Ave. E.
Do I need a Business Licence if I am located in a Commercial District?
No. However, there are several designations for Commercial which specify the type of business permitted in those designations. It is recommended that you contact the Portage la Prairie Planning District to find out if the area in which you wish to locate permits the type of business you want to open. They can be reached at 204-239-8345 or visit their website at www.ptgplanningdistrict.ca
Do I need a Business Licence if I am a contractor from outside the City?
Yes, Business Licences can be obtained at City Hall.
Where do I find information on Development Plan/Zoning and Building/Plumbing permits?
At the Portage la Prairie Planning District, 800 Saskatchewan Ave. W. or call 204-239-8345 or www.ptgplanningdistrict.ca.
Where can I obtain an alarm permit?
You can obtain a permit at City Hall located at 97 Saskatchewan Ave. E. Please call 204-239-8310 for more information.
Do I need a garage sale licence?
Starting in 2018, you no longer need to register your garage sale or get a garage sale license at City Hall. We discontinued the requirement for City residents to register their garage sale and have implemented an honor system for residents not to exceed the maximum of 2 sales per year. All signs and advertising material still need to be removed within 24 hrs after completion of the sale. For signs and advertising not removed, there is a $20 per sign fee to the property owner the garage sale is at.
Can I put a sandwich board sign outside of my business?
Section 3.10 (11) of The City of Portage la Prairie Zoning By-law addresses Sandwich Board Signs. You can contact the Portage Planning District at 204-239-8345 or check out their website at www.ptgplanningdistrict.ca
I want to rent a mobile sign to advertise my business – do I need a permit?
Section 3.10(10) of the City of Portage la Prairie Zoning By-law addresses mobile signs. You can also contact the Portage Planning District at 204-239-8345 or check out their website at www.ptgplanningdistrict.ca
I want a no parking sign put up outside of my business – who do I contact?
A request for a no parking sign should come in writing addressed to Mayor and Council. It is to be sent to the City of Portage la Prairie, 97 Saskatchewan Ave. E., Portage la Prairie, MB R1N 0L8. It can also be send via email to firstname.lastname@example.org.
I saw a sign down on the boulevard, road etc – who do I contact?
You can call By-law Enforcement at 204-239-8326.
I am planning on running in the next municipal, provincial, federal election and want to put up signs – what are the regulations?
The City of Portage la Prairie passed Election Sign By-law 11-8517 in 2011. This by-law is listed on our website at http://www.city-plap.com/cityplap/city-hall/by-laws/. For more info you can contact the Administration office at 204-238-8337.
Every occupant, and in case there is no occupant, the owner or Person having charge or care of every business premises (hereinafter in this clause called the premises) fronting or abutting on any Street or public place within the City shall:
a. before 10:00 hours each day, following every fall of snow, hail or rain which shall have frozen on the Sidewalk, or after a fall of snow or ice off any building, cause the same to be removed entirely off the Sidewalk fronting or abutting the premises and in the event the ice or snow shall be so frozen that removal would damage the Sidewalks, every such Person shall strew the Sidewalk with salt, sand or other like substances.
b. before 10:00 hours each day, remove from the Sidewalk fronting or abutting the premises all dirt and other obstructions.
c. if said snow, ice, dirt or other obstruction has not been removed as set out in subsections a) and b), the Manager of Public Works of the City of Portage la Prairie may cause such ice, dirt or obstruction to be removed at the expense of the owner in default and shall file with the Director of Finance of the City of Portage la Prairie, at the end of each month, a statement showing the sums expended by the City for such work and the Director of Finance shall thereupon cause the sums so expended to be charged against each respective lot or parcel of land on the tax roll next prepared thereafter, and the same may be recovered by the City in the same manner as other municipal taxes.
SNOW OR ICE – ALL PROPERTIES
a. It shall be an offence for any Person to remove from any Private Property, public property, Street, Boulevard or Sidewalk any snow or ice and deposit same on any Street, Boulevard, parking lot, public place, or Sidewalk in such a manner that could negatively impact drainage, or create a hazardous condition for either vehicular or Pedestrian traffic, or otherwise impede the snow removal efforts of the City or Manitoba Infrastructure and Transportation. [AM by By-Law 10-8474 – Res #73/10]
b. Subsection a) shall not apply to the City, the Department of Highways, their agents or employees who are actively engaged in snow removal from Streets, Boulevards or Sidewalks in the course of their employment or fulfillment of contract.
c. Any Person occupying a property where a building abuts the property line adjacent to a Street in such a manner that snow cannot be cleared onto the property may pile the snow at the Curb line of the Street in such a manner that both vehicular and Pedestrian traffic can pass only if a hazardous condition is not created when snow is piled in this manner.
When are tax bills sent out?
Tax bills are mailed out in late May of each year.
When are taxes due?
Taxes are due on the last business day in July of each year.
What period does my tax bill cover?
City of Portage la Prairie tax bills cover the calendar year (January 1 – December 31).
When is the deadline to apply for TIPP (Tax Installment Payment Plan)?
Applications to start the plan the following year will be received up to December 15. However, you may apply to join TIPP after the January 15th instalment but prior to June 30th, with an initial payment of the missed instalments paid at the time of application. If you have any further questions about the Tax Instalment Payment Plan (TIPP), please call 204-239-8308, between 9:00 a.m. and 4:30 p.m., Monday to Friday.
What is the penalty for paying taxes after the deadline?
1.25% per month is the penalty for paying late.
Are there any service charges to be on TIPP?
No, there are no service charges to be on this program.
If I sell my property & pay my property taxes through TIPP, what do I need to do?
The City requires notification to cancel your TIPP payments. You can call 204-239-8308 or e-mail email@example.com to notify the City that you have sold your property and wish to stop payments.
Can I pay my property taxes online?
Yes, you can pay your property taxes online through your bank’s website. You will have to add the City of Portage la Prairie as a payee. When you search “City of Portage la Prairie”, there are usually different account types: Taxes & Utilities.
Does the City accept post-dated cheques or credit cards for payment of property taxes?
The City will accept post-dated cheques, however, receipts will not be mailed. A receipt can be re-printed upon request and picked up at City Hall. Please note that cheques must be dated appropriately to avoid penalties. The City does not accept credit cards for payment of property taxes.
I recently built a new home and have not received a property tax bill. When can I expect a bill? New homes are typically sent a supplementary tax bill. Supplementary tax bills are mailed out the first week of August and due the last business day in November. Depending on the completion date of your home and/or if the home has been assessed, you may receive a tax bill for both the previous and current years.
How do I change my name on my property tax bill?
If you would like to change your name or mailing address on your tax bill or assessment notice, please forward the information to the City of Portage la Prairie. Please note, the actual registered name will not change until the title to the property is changed at the Portage la Prairie Land Titles Office (PLTO). Portage la Prairie Titles Office is located at: 25 Tupper St. N., Portage la Prairie, MB R1N 3K1 Phone: 204-239-3306.
I recently purchased my home and never received a property tax bill. Am I responsible for the property taxes?
New property owners are responsible for payment of property taxes whether or not they received a notice. Any property owner who does not receive a tax statement should contact the City Tax Clerk by calling 204-239-8308 or by emailing firstname.lastname@example.org. Failure to receive a tax notice is not sufficient reason for late payment or non-payment; penalties will be applied.
I am paying for my property taxes through my mortgage. How do I know that my bank/mortgage company received notification of the amount owing?
If your property tax account shows a recorded interest amount from your bank/mortgage company, they received the amount owing in May.
I received a tax bill for a property I no longer own. What should I do?
If you no longer own the property, please forward the tax notice to the current property owner or advise the City of Portage la Prairie office at 204-239-8308 or by e-mail at email@example.com
What methods of payment do you accept for utility bills?
We accept cash, cheque, debit and online payments for utility bills. For online payments, it must be done through your bank’s website. You will have to add the City of Portage la Prairie as a payee. When you search “Portage la Prairie”, there are usually three different account types: Taxes, Utilities, and General. Be sure to select Utilities, and you will be asked to enter your 14-digit utility account number.
What is a water main break?
Water mains generally exist beneath the roadway and supply potable water to the homes and buildings located next to the street through the water service.
What causes water main breaks?
Sudden fluctuation in temperature can cause water main breaks as the ground swells and contracts, putting pressure on the water pipes, potentially causing weaker pipes to break.
How can I tell if there is a water main break?
There may be water coming through the cracks in the pavement or your property may be flooding.
Who should I call to report a water main break?
To report surface water flowing down the street, immediately contact the City of Portage Operations Department at 204-239-8346 during business hours or 204-239-8340 after hours or weekends. An employee will attend to the break as soon as resources allow, determine the cause of the problem an initiate corrective action.
Will you notify me if you need to turn off the water immediately, to repair a water main in my area?
If the break is deemed an emergency, there may not be time to notify residents or businesses. The water must be contained as quickly as possible otherwise local flooding can occur. However, the waterworks crew will make their best attempt to notify homeowners or businesses if possible.
How can I find out if there is a water main repair in my area?
Information may be found on the City of Portage la Prairie website at www.city-plap.com, and the City of Portage la Prairie Facebook and Twitter pages. Push notifications will also be sent out via our mobile app & Connect Portage.
How are water main breaks repaired?
For most water main breaks, excavations are required to find the source of the problem. Depending on the type of break that has occurred, the pipe/hubs may have to be cut out and replaced with new pipe. Repair clamps may be used as well.
How long does it take to repair a water main break?
Estimating repair time is hard because of many variables, including locating the leak, difficulty and location of the excavation, complication of the break.
Why has no one come to fix the water main yet?
If the break is deemed minor, priority will be given to more serious breaks based on the probability for damage or hardship.
Will I be notified of a planned water service interruption?
The City of Portage la Prairie Operations Department will notify all affected residents by a letter in the mailbox, and on the City of Portage la Prairie website, Facebook and Twitter pages.
How can I prepare when my water is turned off?
Before the water service interruption, residents may store extra water in the fridge, store containers of water for use to flush toilets.
Does the City of Portage la Prairie provide containers of water, bottled water, or funds to purchase bottled water?
The City of Portage la Prairie does not provide containers of water, bottled water or funds to purchase these items.
Will I notice anything different about my water after you repair water main break?
Water may be discoloured after a water main repair. Run the COLD water for a few minutes until discolouration disappears. Do not use hot water as it may draw pipe sediment into your hot water tank.
Is my water safe to drink after repair?
If the water supply has been shut off, the water supply will require quality testing to ensure it is safe to drink. The City of Portage la Prairie will have delivered a boil water advisory notice to your residence. Please follow the information on the notice for further instructions.
If my property is flooding, how can I protect my belongings?
If there is a floor drain in your basement, make sure it is not obstructed. Take whatever action you can to protect your property from further damage. Keep any damaged property or belongings available for inspection. Contact your insurance provider to ensure you are protected by your property insurance policy.
Who do I contact to determine where my water lines are in my yard?
You may contact the Operations Department at 204-239-8346.
I live in the RM/City and don’t have City Water. How do I get it or who should I speak to?
If you live in the RM you should contact the RM office at 204-857-3821. If you live within City boundaries you should submit your request in writing to City Council.
I have a plugged sewer, what should I do?
Call a plumber immediately then contact the Operations Department at 204-239-8346 if you feel the plug originated from City property.
What causes a sewer back-up?
Most sewer back-ups occur due to a blockage in the service line or an overload of the system due to excess rain or run-off.
What is the service line?
The service line is the underground pipe that runs from your building to the City sewer main. The service line crosses both your property and the City boulevard to connect to the City sewer main. Cleaning of the service line is the responsibility of the property owner.
What is the City sewer main?
The City’s sewer main exists beneath the roadways, collecting waste from the service line and transporting waste to the City’s waste water treatment facility.
What can I do to help prevent the service line from plugging?
Be careful of what is placed in the sewer. Do not dispose of grease, facial tissue, feminine hygiene products, paper towels, stringy material, cigarette filters, prophylactics or other non-degradable products down the sewer.
What should I do to protect my property and belongings from a sewer back-up?
Have a plumbing contractor install a backwater valve in the sewer line in your basement.
What should I do in the event of a sewer back-up?
Please contact a private plumber. Any related expenses will be your responsibility. If the plumber determines the blockage is in the City’s sewer main, the plumber will contact the City to remove the blockage from the main.
What should I do to protect my property and belongings in the event of a sewer backup?
Do not flush or run any water until the sewer is cleaned and draining. Take whatever action you can to protect your property from further damage. Keep any damaged property or belongings available for inspection and take photos if possible.
FROZEN WATER PIPES
What should I do if my pipes are frozen?
Contact a plumbing contractor to thaw the lines. If the contractor is unsuccessful in thawing the lines, contact the City of Portage Operations Department at 204-239-8346 during business hours or 204-239-8340 after hours or on weekends.
What causes the pipes to freeze?
There are several causes. One may be inadequate air flow where the piping is located in the home. Another reason is extended winter temperatures that cause the frost level to push further into the ground.
How does the City address frozen water pipes?
The City waterworks crew will look at all reported incidents and address them on a priority basis.
How long does it take to thaw water pipes?
Thaw time for water pipes can run between 1 hour to 12 hours.
Should I be running my water to prevent frozen pipes?
Do not run your water unless instructed to by City staff. If instructed by City staff, leave a tap in your home open and run water at a constant drizzle – approximately the width of a pencil – to prevent lines from re-freezing, until further notice.
Benches – I want to purchase a bench in memory of a loved one. Contact the Operations Department at 204-239-8346.
Commissioner for Oaths –City of Portage la Prairie Commissioner for Oaths can sign Manitoba Documents staying in Manitoba only.
Insurance – Where do I make an insurance claim because I feel the city may be liable (ie: property damage, sewer backup, etc.) You should notify your insurance provider who will then contact the City. The City will then forward information to our insurance provider. If you don’t have insurance, you must provide details in writing which will be forwarded to the City’s insurance agency for consideration.
Island Park – I want to book a picnic shelter at Island Park. What is the cost and who do I contact? Contact the Operations Department at 204-239-8346. There is no cost to book the shelter.
Land Survey – Where do I get a survey certificate? Please contact a Land Surveyor http://www.amls.ca/
I am moving. What do I need to do? The City needs to know if you move so we can change the name on the utility bill for the applicable property / properties to ensure the correct owner is receiving and paying for the correct bill. Please call 204-239-8370 to provide us with this information if you are moving. The property tax information should be taken care of by the lawyer involved with the sale of the property. The applicable property will be transferred into / out of your name once we receive the change from Portage la Prairie Land Titles. Garbage/recycling pick-up schedules are available at City Hall, various grocery stores around town, and online.
Renovations – I want to renovate my home or business. Do I need a permit? Portage la Prairie Planning District 204-239-8345.
Sidewalks – Who do I contact about damaged sidewalks? Call the Operations Department at 204-239-8346.
Trees – Who do I contact about a tree that overhangs my property or is damaged? If you believe it’s a tree owned by the City call the Operations Department at 204-239-8346. If it is a tree that belongs to your neighbour this is a matter between you and your neighbour. The City does not regulate the trimming of trees on private property. It is up to property owners to come to an agreement between themselves with respect to trees overhanging property lines. If you are unable to reach an agreement with your neighbour and want to determine your legal rights, you will need to contact a lawyer.
If you have a tree in direct contact with a power line, trimming it is no longer a do-it-yourself project. Call Manitoba Hydro at 1-888-624-9376 outside Winnipeg for assistance.
Weeds – Who do I contact about out of control weeds on a property? Contact Bylaw Enforcement at 204-239-8326.
Birth or Marriage Certificates – Vital Statistics – 204-945-1234 or toll free government info number 1-800-282-8069 Ext. 3701 – The City has application forms but it is the responsibility of the person making application to complete and send the form to Vital Statistics with the required payment. Website: http://vitalstats.gov.mb.ca/
Canada Pension Plan – Where do I call for Canada Pension Plan? 1-800-277-9914
Emergency Housing – Does Portage la Prairie have emergency housing? This will depend on the emergency. There are some agencies who may have emergency housing: Canadian Mental Health Association 204-239-6590, Portage Family Abuse Prevention Centre 204-239-5233. If it’s someone looking for general rental agencies look in the Portage Resource Guide https://www.portageresourceguide.com/
Employment Income – Where do I call for Employment Income? 1-800-645-5605 – Service Canada
Handi-Capped Parking Permit – Who do I contact about obtaining a handicapped parking permit? Contact the Society of Manitobans with Disabilities Parking Permit Program at https://www.smd.mb.ca/smd-services/parking-permit-program. Application forms are available at City Hall; however, it is the responsibility of the person making application to complete and send the form.
Marriage License – Mil-Jeanne Flowers & Axcenz – 106 Sask Ave E or Schapansky’s Florist – 1625 Sask. Ave. W.
Manitoba Health Card – Where do I apply for one? The City has application forms at City Hall but it is the responsibility of the person making application to complete and send the form to Manitoba Health. For more information please contact Manitoba Health at 1-800-392-1207. You can also check out the Manitoba Health Website at: http://www.gov.mb.ca/health/mhsip/index.html#2
Manitoba Public Insurance Corporation – I need to put in a claim for damage done to my car, who do I call? Manitoba Public Insurance Corporation – 1-800-665-2410
Notary Signature – You will need to contact a lawyer. The City does not provide this service.
Social Assistance/Employment and Income Assistance – Manitoba Government Employment and Income Assistance 204-239-3060 Toll Free 1-866-513-2185